The reason behind the popularity of chatbots is that they provide businesses with great competitive advantage by improving customer retention and attracting more potential customers. Combining machine learning and AI with technology platforms such as instant messaging apps and mobile devices, chatbots are proving to be the most effective way for businesses to directly reach out to their individual customers. Chatbots are capable of responding to customer questions and simulating a real human-like conversation while providing instant customer service and support. These chatbots are usually found integrated into corporate mobile…
